Privacy Policy
Last updated: December 20, 2025
Introduction
At Pocket Hearth, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website. By accessing and using Pocket Hearth, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
Information We Collect
Personal Information
We collect information that you voluntarily provide to us, including:
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Name and contact information (email address, phone number, mailing address)
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Account credentials and profile information
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Payment and billing information
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Order history and preferences
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Communications you send us (emails, messages, customer support inquiries)
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Feedback, reviews, and testimonials
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
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IP address and device identifiers
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Browser type and version
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Operating system
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Pages visited and time spent on each page
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Referral source and links clicked
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Cookies and similar tracking technologies
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Location information (if permitted)
Information We Collect
We use the information we collect for various purposes:
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Processing and fulfilling your orders
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Providing customer service and support
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Sending transactional emails and order updates
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Personalizing your experience and improving our website
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Marketing and promotional communications (with your consent)
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Analyzing website usage and trends
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Preventing fraud and ensuring security
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Complying with legal obligations
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Conducting research and analytics
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Improving our products and services
Data Protection and Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
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SSL/TLS encryption for data transmission
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Secure password protection and authentication
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Regular security audits and updates
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Limited access to personal information (need-to-know basis)
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Secure data storage and backup systems
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Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our website at your own risk.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
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Service Providers: We share information with trusted third parties who assist us in operating our website and conducting our business (payment processors, shipping providers, analytics services)
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Legal Requirements: We may disclose information when required by law or to protect our legal rights
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
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With Your Consent: We may share information when you explicitly consent to such sharing
Your Rights and Choices
You have the following rights regarding your personal information:
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Access: You can request access to the personal information we hold about you
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Correction: You can request that we correct inaccurate or incomplete information
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Deletion: You can request deletion of your personal information (subject to legal obligations)
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Opt-Out: You can opt out of marketing communications at any time
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Cookie Control: You can control cookie preferences through your browser settings
To exercise any of these rights, please contact us at contact@pockethearth.com with your request.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:
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Remember your preferences and login information
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Understand how you use our website
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Personalize content and recommendations
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Analyze website performance and user behavior
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Deliver targeted advertising
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect your ability to use certain features of our website.
Data Retention
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We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
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Fulfilling your orders and providing services
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Maintaining your account
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Complying with legal and regulatory requirements
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Resolving disputes and enforcing agreements
You can request deletion of your account and associated data at any time by contacting us. However, we may retain certain information as required by law or for legitimate business purposes.
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International Data Transfers
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Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our website, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
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Changes to This Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.
Your continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.
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Contact Us
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If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Pocket Hearth
Email: contact@pockethearth.com
We will respond to your inquiry within 30 days.
By using Pocket Hearth, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.